All products are shipped via common carrier, not by Artistic Tile, Inc. Carrier assignments are at the discretion of Artistic Tile. All shipments are FOB Destination (please note FOB requirements below). Artistic Tile disclaims all liability for damage incurred during shipment and all customer recourse shall be directly with the common carrier.


It is the customer’s sole responsibility to verify box count before signing the bill of lading & note any box count discrepancies immediately on the bill of lading before signing and acceptance of the goods.

Customer and its designated on-site representatives (general contractor, subcontractors, installer, decorator and/or any person responsible to the property owner regarding the installation of the product) must fully open & inspect all merchandise upon delivery to the jobsite.