Thank you for choosing Artistic Tile. Please read and sign our Conditions of Sale prior to purchase. It is essential that you and your installer or other agents are aware of the unique logistical and technical issues associated with any tile or stone purchase, delivery, and installation. This document is a contract, so please read it carefully. If you have any questions, feel free to contact your Artistic Tile associate.

Scope of Work:

Artistic Tile, Inc. is not a contractor and does not perform or contract for the installation of any product. As a courtesy to its clients, upon request, Artistic Tile, Inc. will provide a list of local tile installers referred to us by our clients. This list serves as a recommendation only. The final decision on which installer to hire is made by the purchaser. Generally accepted industry guidelines, including but not limited to the most current version of Tile Council of North America Handbook for Ceramic, Glass and Stone Tile Installation and the Natural Stone Institute Dimension Stone Design Manual, must be adhered to in the absence of specific instructions.


All quantities must be verified in advance of purchase by the buyer's tile installer or general contractor. Artistic Tile, Inc. accepts no responsibility for quantities ordered. Once the design is selected, our associate will provide takeoff quantities for estimating purposes only and will attempt to directly contact the installer for the final required quantities of each item if requested.

Product Information:
All tiles are subject to variation in shade and size. Tile measurements are nominal. Tile and natural stone are not guaranteed after delivery against chipping, crazing, cracking, or wear. Handmade and machine-made tiles are subject to irregularities in size, shape, color, warpage, moisture absorption, surface finish, texture, and dynamic coefficient of friction. Color variation from samples and displays, as well as within the shipment, is expected. All natural stone and crackle-glazed ceramic tiles must be sealed, especially in wet environments, to minimize water penetration and tile discoloration. Crackle glazes will continue to crackle over time. Reseal crackle glaze tiles periodically for long-term maintenance. Solid glazes are subject to crackle upon installation and over time. Stone is a natural material with unique variations.
    Blending and Dry Layout:

    Natural stone and ceramic tile require blending, and it's the installer's responsibility to dry layout all materials to obtain the customer's approval of the blend before installation.

    Payment Terms for Stocked Material:
    Full payment is required on orders in stock at the time of order, unless B2B credit terms have been established and are in good standing. Orders less than $2500 are charged in full at the time of purchase unless B2B credit terms have been established and are in good standing. Payment in full is required on tile lots and slabs at the time of selection to ensure specific material availability. A 50% deposit is required on typically inventoried orders not in stock at the time of order. B2B customers with established credit terms must either accept delivery or pay in full within 30 days of order completion. Sales tax may change based on the tax code in effect on the date of shipment.
      Storage Fees:

      Artistic Tile, Inc. will store paid-in-full orders of merchandise free of charge until delivery is scheduled for up to 90 days after the complete order is available. After 90 days, storage fees of $100 per pallet/per slab per month will be incurred.

      Freight and Delivery:
      Freight and handling charges are added to Sales Orders/Invoices and are non-refundable. Orders that are not shipped within 90 days of placement are subject to potential freight increases. Re-delivery charges apply if no one is present to accept scheduled deliveries. Delivery address changes may incur additional charges.
        FOB Inspection Requirements:
        Inspect pallet/crate/box count and look for damage before signing the bill of lading. Open and inspect all merchandise upon delivery to the jobsite. Notify Artistic Tile, Inc. in writing within 48 hours of delivery if any discrepancy or concealed damage is discovered.
          Sales Tax Notes for Shipments to Alabama:

          The seller has collected the simplified seller's use tax on taxable transactions delivered into Alabama and will remit the tax on the customer's behalf.

          Fabrication Sales:
          Quality stonework depends on the accuracy of other trades. Specific conditions must be met for countertop/surface projects to be measured. Cabinets, sinks, faucets, and accessories must be in place during templating. Additional manpower or equipment needed due to unforeseen obstacles will be billed in advance. Protect finished floors during installation.
            Returns/Cancellations for Tile:
            Cancellation of any tile order after 15 days results in forfeiture of payment and material. Returns may be accepted in full up to 30 days after receipt of goods.
            Industry-standard overage of 15% may be returned up to 90 days after receipt of goods. Material indicated as discontinued or final sale at the time of purchase is not eligible for return, cancellation, or exchange.
              Returns/Cancellations for Slabs:
              A cancellation fee of 10% of the order sub-total will be incurred if a slab order is cancelled more than 72 hours after collection of deposit. Slab orders are non-cancellable after 15 days. Slabs are not eligible for return or adjustment after shipment. Any slab(s) that have been re-finished via the re-finishing program are not cancellable, exchangeable or returnable. 


                Artistic Tile, Inc. extends no warranties beyond the manufacturer's warranty. Conditions of Sale included here supersede any terms provided by the customer via purchase order or other agreements.


                Artistic Tile, Inc. shall not be responsible for delivery delays caused by factors beyond our control.

                Credit Card Charges:

                By signing this order, the client authorizes Artistic Tile, Inc. to debit the bank account provided or charge the credit card indicated for the full amount of the sales order/invoice.

                Supplemental Information:

                Open credits not applied to orders or refunded within 1 calendar year from the date of issuance will be considered abandoned.

                This Agreement shall be exclusively construed in accordance with and governed by the internal laws of the State of New Jersey. Any disputes shall be resolved in the Superior Court of the State of New Jersey, County of Bergen, or in the Federal District Court for the District of New Jersey, located in Newark, New Jersey.

                By submitting my mobile number when creating an account, I consent to receive transactional, informational, and logistical messages from Artistic Tile at the mobile number provided. I understand that my consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. Reply STOP to opt-out and HELP for assistance.

                By signing this document, the client agrees that it accurately reflects their wishes, and all changes or revisions must be in writing and signed before they can be processed.

                Updated 7/1/2024