Client Services
Client Services
Daniel Nunez
Client Services
A native of Panama City, Panama, Daniel Nunez is a licensed commercial pilot with a passion for business and digital marketing. After earning his pilot certifications in the U.S., he transitioned into the corporate world, later moving to Poland to complete a degree in Digital Marketing and Sales Management. An instructor in Historical European Martial Arts (HEMA), he is pioneering Panama’s first HEMA club. Daniel considers himself a creative thinker with a knack for design, and thrives on new challenges and global experiences. Daniel can be reached at danielnunez@artistictile.com.
Brent Crossman
Client Services
Brent Crossman built a career at the intersection of business and design. After earning his business degree from NYU and later studying at F.I.T., he spent 12 years working at Ralph Lauren before life took him to Panama in 2011. A proud New Yorker and keen observer of history, he carries the city’s influence wherever he goes. Now with Artistic Tile, he’s embracing this next chapter with enthusiasm. Brent can be reached at brentcrossman@artistictile.com.
Kayi Zhang
Client Services
Kayi Zhang joins the Client Services team as a Data Entry Specialist, where she is dedicated to maintaining the highest standards of accuracy and precision in all data processes. She brings over three years of experience in retail management and sales, which have honed her organizational skills and attention to detail. Outside of work, Kayi enjoys designing and sewing clothing as well as reading extensively. Kayi can be reached at kayizhang@artistictile.com.
Abdul Sugasti
Client Services
Abdul Sugasti is a seasoned professional with over 15 years of experience in the outsourcing industry. Throughout his career, he has held a variety of roles — including Sales Representative, Supervisor, and Training Manager — supporting major clients such as Sprint, T-Mobile, and Dish Network. Known for his strong leadership, exceptional communication skills, and deep industry expertise, Abdul has consistently driven team performance and delivered outstanding customer experiences. Outside of work, Abdul enjoys spending quality time with his family, reading, and watching football. He is also a dedicated fan of chicken wings and chicken bowls, his favorite comfort meals. Abdul can be reached at abdulsugasti@artistictile.com.
Francisco Rubio
Client Services
Francisco Rubio has experience in both IT and customer service, delivering friendly, results-driven support. A driven professional who constantly strives to improve and make a positive difference, he previously worked as a customer service agent and trainer for new hires, using innovative and interactive teaching methods that improved engagement and performance. He is passionate about technology and its impact on the future. In his free time, he enjoys attending events in the city, hiking, reading scientific articles, watching and practicing sports, and connecting with nature. Francisco can be reached at 201-864-7000 and franciscorubio@artistictile.com.
Mel Garceran
Client Services
An experienced customer service professional, Mel Garceran has a strong commitment to providing high-quality support to every client. She enjoys staying busy and organized, and she is especially passionate about creating accurate documentation, actively listening to clients, and finding effective solutions to their concerns. In her free time, she likes to learn about new legislation and enjoy a handful of M&Ms. An energetic and highly motivated person, she is deeply passionate about everything she sets her mind to and always eager to grow both professionally and personally. Mel Garceran can be reached at 201-864-7000 and melgarceran@artistictile.com.
Roberto Wilson
Client Services
Arnulfo McFarlane
Client Services